On Tuesday Microsoft launched several products that it claimed is its answer to the needs of “unified communications”. In a story related to this, CNET quotes Jeff Raikes, President of Microsoft’s Business Division as saying: "The era of dialing blind, the era of playing phone tag, the era of voice-mail jam...that era is ending." This is a tall order. We have seen such claims before. People identify the failures of the traditional phone and attribute them to the technology. They think that having Presence information of each other will solve all the problems. But the technology hasn’t failed; so a new technology will not solve the problem. The problem is fundamentally social. Most of the IMs allow us to specify a stealth Presence setting for one or more o our buddies. So, we may not dial blind, but we may end up leaving a message of some kind (even if it is not voice mail). The moment I can/need to leave a message eliciting a response call, which may end up in a voice mail, we have the possibility of "telephone tag".Posted by aswath at October 18, 2007 03:01 AM
Copyright © 2003-2009 Moca Educational Products.